Return & Refund Policy

At Nimalas, your satisfaction is our top priority. While we take great care to deliver high-quality products, if something isn’t right, we’re here to assist you.

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1. When You Can Request a Return

You may request a return or refund if:

• The product is damaged in a way that affects its usability.

• You received a different item or size than what you ordered.

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2. How to Request a Return

• Contact us via WhatsApp, Call, Email, or Website Support within 24 hours of receiving your order.

• A mandatory unboxing video must be provided when submitting your return request.

• Return requests without an unboxing video will not be accepted.

• Complaints raised after 7–10 days from the dispatch date will not be considered.

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3. A Note About Colors

Please note that actual product colors may vary slightly due to differences in screen settings and lighting. We appreciate your understanding.

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4. If Your Item is Unavailable

• We will suggest an alternative product of equal or lesser value.

• If accepted, the alternative item will be shipped immediately.

• If declined, a refund will be processed within 2 business days.

• For exchanges to a higher-priced item, you will need to pay the difference.

All return and exchange cases are assessed individually at Nimalas' discretion.

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5. Exchange Timeline

• Once a return is approved and the product is received and inspected, exchanges are processed and delivered within 2–4 business days.

• Delivery timelines for exchanged products follow the same shipping schedule:

  • Tamil Nadu deliveries: 3 business days after dispatch.

  • Other states: 7 business days after dispatch.

  • Northern regions: 2–3 additional days may apply.

You will receive updated tracking details for your exchanged item via WhatsApp.

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6. How Refunds Work

• Refunds are issued either as credit returns or directly to your original payment method.

• Refunds will be processed and credited within 2 business days after the returned item is inspected.

• Your bank may take an additional 2–5 business days to reflect the refund in your account.

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7. Where to Send Returns

Nimalas
Fathima Nagar, 2nd Cross, Avvai Street,
Near Vekkaliaman Temple, Woraiyur,
Tiruchirappalli, Tamil Nadu - 620003, India

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8. Need Help?

We’re here to assist you!

📧 Email: nimalasownhandstock@gmail.com
📞 Phone: +91 98800 09698